Find the cause first, repair second
We run PC and laptop diagnostics at the workshop at Viniční 3587/216 in Brno-Židenice, Mon–Fri 10:00–16:00, phone 774 777 774. It usually takes 30 to 90 minutes. You get the result in writing: what is faulty, what can be done about it, what it will cost and by when. Without diagnostics, parts get swapped blindly and you pay for the healthy ones too.
Viniční 3587/216, 615 00 Brno-Židenice, Czech Republic Mon–Fri 10:00–16:00 Send a request
Nothing happens when you press the power button, or the fans spin up and no picture appears. We rule out the power supply, the power button, the memory, the drive and the motherboard one by one — on a laptop the charger and the battery as well. The result is a specific faulty part, not a guess.
Typically overheating, a weakening power supply or faulty memory. We measure temperatures (HWMonitor), put the computer under load (Prime95, FurMark), check the power supply and inspect the board for bulging capacitors.
We check the memory (MemTest86), the drive health (CrystalDiskInfo and the SMART values), the drivers and the system logs. Faults that only appear now and then need longer monitoring under load.
First we limit any further writes to the drive. We take the drive out, make a copy and continue over the copy — otherwise the chances for the data drop needlessly. In this state it is better not to switch the computer on.
We measure the drive, the memory and the processor, and at the same time go through startup items, malware and the state of the system. The difference matters: one is solved by a new drive, the other by a clean-up or a clean install.
A black display after a BIOS update, a driver that stopped working, a system that hangs during startup. We find out what changed and whether rolling it back is enough or the hardware is faulty.
Indicative prices
Prices include VAT and follow the price list on this site. Diagnostics is not free — it is measuring and evaluation, and it takes time. The only free item is the first rough assessment for data recovery from an HDD, that is, whether it is worth continuing.
| Task | Price |
|---|---|
| PC or laptop diagnostics without a repair When you decide after diagnostics not to go ahead. If the repair is carried out, diagnostics is settled as part of the job. | 600 Kč |
| Service work — per started half hour A rate of 1 200 Kč per hour. Longer monitoring of a fault that only appears now and then is charged the same way. | 600 Kč / 30 min |
| First rough assessment for HDD data recovery Only whether it is worth continuing. Does not apply to phones, tablets or a targeted search for a single file. | free |
| Diagnostics at your place within Brno city The call-out within Brno 700 Kč and the first started half hour of work. Outside Brno city the call-out is 700 Kč and then by distance. | from 1 300 Kč |
| Express or priority slot A surcharge on the standard price when the technician has capacity and the job is realistically doable. | individual |
It is paid technician work, usually 30 to 90 minutes. The only free item is the first rough assessment for data recovery from an HDD. We do not advertise free diagnostics and then hide it in the repair bill.
We follow a checklist from the most likely cause to the less likely ones. We use CrystalDiskInfo, MemTest86, Prime95, FurMark, OCCT, HWMonitor, a multimeter and an external dock for testing drives outside the computer.
You get the measured values — temperatures, SMART values, behaviour under load — and a recommendation with them. You can come back to it in a year, or show it to somebody else.
When a drive is at risk, we do not run tests or repairs on it in a running system. A copy first, diagnostics over the copy second.
Viniční 3587/216, Brno-Židenice, Mon–Fri 10:00–16:00. The workshop is run by ITHOPE s.r.o., which has been in IT since 2008.
Claims are handled individually under Czech law. If the same fault returns within a short time, we look at it together and agree on the next steps. New parts carry the standard manufacturer warranty (typically 12–24 months, depending on the component).
Who this service is for
People whose computer will not turn on, shuts off, drops to a blue screen, is slow or makes odd noises. Diagnostics is the right first step instead of swapping parts at random. We do the same for businesses, only with an invoice and an agreed appointment.
Without a repair it costs 600 Kč. If we carry out the repair, diagnostics is settled as part of the job. The only free item is the first rough assessment for data recovery from an HDD — that is, whether it is worth continuing.
Usually 30 to 90 minutes. Faults that only appear now and then — a random shutdown, an occasional blue screen — need longer monitoring under load; that is charged per started half hour and we agree on the scope beforehand.
With a desktop the case alone is enough; we need neither the monitor nor the keyboard. With a laptop bring the charger as well — it is often the charger that is faulty. If you know the Windows password, have it to hand so that we can test the system.
For some faults yes, usually 30 to 90 minutes. Please call 774 777 774 in advance so that we know to keep time for you. Longer monitoring of a fault that cannot be reproduced is not something to wait for; the computer stays in the workshop for that.
That is a result too — you know the hardware passed the measurements and the search continues in the system, the settings or the way it is used. The diagnostics fee applies in that case, but you save on needlessly replaced parts. We will tell you what to try next.
Diagnostics is measuring; we do not change your data during it. When a drive is at risk, we recommend a backup or a copy as the first step — a full data backup up to 50 GB is from 1 200 Kč. We access your files only as far as the test requires.
Within Brno city yes, from 1 300 Kč (the call-out 700 Kč and the first started half hour of work), outside Brno city by distance. For drive faults and for a computer that will not turn on we recommend the workshop — the tests on the service bench are more complete.
Viniční 3587/216, Brno-Židenice · Mon–Fri 10:00–16:00
774 777 774Urgent data & ransomware: 775 556 063 24/7.