The computer will not turn on
Nothing lights up after you press the power button, or the computer spins up and no picture appears. The usual culprits are the power supply, the power button, the memory or the motherboard. We rule out one part after another and tell you which one is faulty and whether replacing it is worth it.
Blue screen and random restarts
Windows drops to a blue screen, the computer restarts on its own or freezes. It tends to be faulty memory, a dying drive, overheating or a conflicting driver. We test the memory, read the drive health (SMART), check temperatures and go through the system logs.
The computer is slow
Startup takes minutes and programs open with a delay. On machines with an old spinning hard drive, moving to an SSD makes the biggest difference; adding memory, cleaning up startup items and a clean system install help as well. We only recommend what makes sense on your machine.
It overheats and gets loud
The fans are audible all the time and under load the computer slows down or shuts off. The cause is a dust-clogged cooler and dried-out thermal paste. We take the machine apart, clean it, renew the paste and then check the temperatures under load.
Windows will not start or reports an error
The system hangs during startup, reports a missing file or loops through automatic repair. We secure your data first and then try to repair the system; when that is not worth it, we propose a clean install with your files moved across.
A liquid spill or a drop
Do not switch the device on again and disconnect the power — every further attempt to start it can make the damage worse. Bring it in as soon as you can; once it is apart and cleaned, we will tell you what survived and what needs replacing.
A broken display, keyboard or power connector
A cracked display, missing keys, or a socket the charger no longer holds in. We confirm the exact part type and its availability; you get the price of the labour and of the part in writing before anything is ordered.
Viruses, pop-up ads and encrypted files
Pop-up windows, a hijacked browser, unknown programs in startup. We clean the computer and set up protection. If your files have been encrypted by ransomware, do not switch the computer on and call the 24/7 line 775 556 063.